Samsung eStore Terrible Service

I purchased a cover for my S21 phone from their eStore, it was the incorrect type. I called Samsung immediately to find out if I could do an exchange, they assured me it is possible. This was on the 12/02/2021, it is now 03/04/2021, 35 working days later and I STILL do not have my replacement. I get phone calls saying how sorry they are, but absolutely nothing gets done except "We will escalate the issue". To make matters worse they collected the incorrect cover 15 working days ago, they now have my property and won't return it or give a refund. It is just pure incompetence.

Don't waste your time with the Samsung online store. You get the same options, for the same price at Takealot and Technomobi, only with actual customer service.