BM
Balan M
1 reviews | Active since Feb 2015
16 Feb 2022, 17:29
Samsung estore pathetic service
Samsung call centre a nightmare. Their online service don't work. I bought a combo deal. Samsung TV with free soundbar....they charged me for soundbar and told me TV out of stock.
I requested they cancel my soundbar and refund me. They acknowledged that my order is cancelled and my refund is in process. I get an email my order is processed and will be delivered. I ve sent emails to a manager, customer services, the agent at the estore call centre, ***DY RESPONDS.
When you talk to the Samsung call centre, they put you on hold to find out information. Do they realize 0860 number costs money....
I need someone to take accountability.
Who can I escalate to above their "manager"
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Samsung South Africa's replyOfficial
16 Feb 2022, 17:34Good day Balan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply16 Feb 2022, 17:34
Official
Good day Balan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS