1 reviews | Active since Jul 2024
SAMSUNG ESTORE/ ONLINE SHOP IS NOT REAL BUT AN ************ CAPITAL RAISING PROJECT. Run away with your money and purchase elsewherere
Today is 7 August 2024. I purchased a washing machine for R9999 and the promise there was that it will be delivered in 2-3 days hence expected to make use of it in about 3 days. I still have not received a machine I can use from the, have not received my refund yet besides several promises. Long back, I was told that my refund was "triggered" (whatever that means, - you know when a dishonest person uses nice meaningless superfluous words - is the feeling I got). Run away from the Samsung estore / online store, its a front for ************ activities. They have had my money since 6 July for no reason, no interest earned, no goods delivered, no refund yet. They are obviously using my funds to finance their activities and its not a real shop (dont say its a virtual because its not even a real virtual shop). I say this because went to Samsung mall of Africa (I was told its run by HIRSCHS), purchased same machine and they delivered same day whilst the **** online shop is still holding on to my money without any explanation.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
