Samsung escalations team - ************ and bullying

We have had the most shocking experience and been given the run round by ‘customer services’.. We bought appliances advertised as having a stacking kit but Samsung SA says there isn’t one available at all. Web site says different. Tried to exchange the tumble dryer for another one (and pay in the difference) but customer service people have dragged their feet for months and refused to assist. Even told us to go to the ombudsman if we don’t like his answer. ************ and bullying tactics from Steve at the escalations desk. Incredibly ********* company. Regret ever buying anything from them, let alone 40k in appliances