Samsung escalation department a joke

On the 19th of April me cell phone was taken in for repairs at Samsung customer service centre in Boksburg. SSS cellular an authorised repair centre send me a quote to repair my Samsung A 53 for R 4439. The phones touch screen was not responding to touch with not cracks or dark spots on it. Samsung was contacted about this, the replay by email form Samsung was that the phone had been drop and physical damage is not cover under the guarantee and warranty. On the 25th of April 2023 I paid SSS Cellular R171 to get my phone back. The amount was quote request fee. Samsung escalation department rejected my guarantee because of physical damage. The quote include more then the replacement screen, as if the hole phone need to be repaired. WHEN TAKEN YOU CELL PHONE IN FOR REPAIR TO SAMSUNG MADE A VIDEO OF THE PROBLEM AND THE CONDITION OF YOU PHONE AS YOU GAUARANTEE WILL BE VOID FOR EVEN A SCRATCH. Samsung escalation department will not assist you. If there was a way I would have add my video that was made when I recovered my phone.