JC
Jacques C
1 reviews | Active since Apr 2009
07 Jun 2021, 13:57
Samsung - Empty Promises and False Lies
Very unimpressed. It has been months and constant feedback requests via phone and email and still I have not received my free items that I was supposed to get with the purchase of my Galaxy S21+. I have sent many emails and also been called a number of times by the contact centre who just create more and more empty promises.
Samsung! ... Please can you arrange for the collection and full refund of my handset. I will much rather go and support another brand as your service absolutely is a disgrace.
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Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
07 Jun 2021, 13:58Good day Jacques ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply07 Jun 2021, 13:58
Official
Good day Jacques ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
JC
Jacques C's updateReviewer Update
05 Jul 2021, 13:08A whole month later. More empty promises. And still not resolved.
I asked you to collect my device and refund me. You promised this is not necessary and that the issue is resolved. Still now a month later- still it is not resolved.
What does it take to restore a loyal clients trust in you as a company?
I asked you to collect my device and refund me. You promised this is not necessary and that the issue is resolved. Still now a month later- still it is not resolved.
What does it take to restore a loyal clients trust in you as a company?
JC
Jacques C's update05 Jul 2021, 13:08
Reviewer Update
A whole month later. More empty promises. And still not resolved.
I asked you to collect my device and refund me. You promised this is not necessary and that the issue is resolved. Still now a month later- still it is not resolved.
What does it take to restore a loyal clients trust in you as a company?
I asked you to collect my device and refund me. You promised this is not necessary and that the issue is resolved. Still now a month later- still it is not resolved.
What does it take to restore a loyal clients trust in you as a company?
JC
Jacques C's updateReviewer Update
26 Jul 2021, 14:08And we are approaching the end of the month, and still no resolution to my enquiry. I think it is time to go full public about this now - cause clearly Samsung does not take customer services seriously.
JC
Jacques C's update26 Jul 2021, 14:08
Reviewer Update
And we are approaching the end of the month, and still no resolution to my enquiry. I think it is time to go full public about this now - cause clearly Samsung does not take customer services seriously.
JC
Jacques C's updateReviewer Update
12 Sept 2021, 06:44Still unresolved and we are now in September 2021. Despite email and telephonic confirmations. I want my money back. Will never buy a samsung product again.
JC
Jacques C's update12 Sept 2021, 06:44
Reviewer Update
Still unresolved and we are now in September 2021. Despite email and telephonic confirmations. I want my money back. Will never buy a samsung product again.