Samsung Empty promises

Samsung had a A promotion package with Mtn: Buy a Samsung A35 on contract and choose core you had to choose a Yellow core plan. Plus a free Galaxy Fit 3 Watch and Galaxy Buds FE.

I bought mine on the 05 October and immediately claimed my Samsung accessories in-store. I received and email from Samsung Electronics saying they received my claim same day. The email had a whatsApp link where you could check claim status. I gave it 2days so no change so I called them. They explained the claim is still going through later on that day on the 7th October I received a mail saying my claim was successful and that it will take 7 to 14 working days to receive my accessories. Apparently my Accessories where delivered to Skynet they did not contact me and **** on their site where you check your package saying they've called me and they wrote a comment saying my address is bad. I called Samsung and spoke to Tholakele she said I should call them, there's nothing she can do about it. I called skynet multiple times they didn't answer. Then I saw on their tracking website it said they delivered my package to Samsung Electronics back. I called Samsung Electronics on the 28th October spoke to Ndivua she said she will escalate the matter to her supervisor. I called to get feedback since no one contacted me from their side on the 11th of November, no answer. I sent an email no reply up until today the 13th November. I'm deeply disappointed in Samsung and Skynet for how they dealt with this matter.

I read the terms and conditions very carefully so I know I had to be available when they called me to deliver. I made sure I was available so I wouldn't have to forfeit. Which is why I kept in contact with Samsung Electronics and Skynet. I called atleast once a week ever sine I bought the phone to hear what was going on. I always followed up. So it doesn't make sense why this happened.

It felt like I was being ****med. I've been using Samsung since 2013 I've never come across something like this. I wouldn't recommend it to anyone after this treatment.