AT
Amanda T

1 reviews | Active since Feb 2020

14 Feb 2020, 11:57

Samsung electronics will never buy a Samsung product ever

Please help me them and there repair centre has had my microwave for a while now and they lying and saying it wasn't there in July. Also there repair agent has been very rude to me I can't get Samsung senior people to sort my problem out with who do I go to please help

0
Replies (3)
Samsung South Africa
Samsung South Africa's reply14 Feb 2020, 14:02
Official
 
Good day Amanda T,
 
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
  
A senior customer service executive will contact you with further advice on this matter. 
 
Regards,
SamsungSA:
^NP
AT
Amanda T's update14 Feb 2020, 14:49
Reviewer Update
Please Samsung the way I got treated by your service centre in east london LG appliance centre is wrong and uncalled for and the owner is lying as well I don't appreciate that service and never thought I would get that service from Samsung I been buying your phones and tvs for ages. My son made me take this microwave so sorry I did as my old defy has been there all the time since 2 weeks after I got it it was turning off for a few hours then working again u took it there on July which they say they have no record of it been there I have the proof and the correspondence. Then I called after it was there and said they kept it for a week and it had roaches when it came back the lady said not a problem. That 8 called it could be from so many appliances coming there from all over I called Samsung to tell them to now I called December Samsung again they told me the service centre was closed a day later it worked again so didn't bother going I took it in Feb as it did that again one day the woman that said she was the owners wife said why u bring this microwave here Samsung told me do how was I to know it had to go to the store first as that was my instruction and in July they took it in the woman was very rude she said she had no record of it been there I told her put the microwave on as it is working but does that sometimes she refused to do that later they called the next day and whattsap me to say theyit had roaches in before I could tell her she had the cheek to block me off WhatsApp please all I want is what I paid for a microwave working as from the time I got it it has had endless problems Samsung says not there problem centre says not there problem it is Samsung and no one wants to help me please u are a big company I have been faithfully buying your products and you are fighting over a 1600 rand microwave to me it is a lot to u nothing so please fix this I have been so badly treated to by your service centre defy people that comes out are so kind and they have respect for people I am so shocked please all I am Asking fix this and I never want to be involved with such rude people at your fixing centre treat customers good they will always come back. Please sort this out ot is making me ill pushing my blood pressure up
AT
Amanda T's update17 Feb 2020, 12:53
Reviewer Update
To date samsung has not rep**** on that private ticket voucher please hello Peter what's now