SM
Siduduzile M
1 reviews | Active since Jun 2021
30 Mar 2026, 15:40
Samsung Electronics South Africa’s service is a nightmare
Samsung online shopping in South Africa is the most useless. Never buy there. I ordered a fridge online, they delivered a fridge with dents. Phoned them for the exchange and advised that I’ll be travelling in 2 days and I want to know by COB today when it will be exchanged. I am being taken from pillar to post.
What annoys me is how can you send out goods without doing quality checks.
For a big company it is sad that you couldn’t open a fridge and check for dents.
Now I am using my airtime, my time and energy to get this sorted.
I thought I was saving myself from stress by buying directly from you. I didn’t know I was shooting myself on the foot.
I want my fridge tomorrow!
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Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
30 Mar 2026, 15:55Good day Siduduzile
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^KK
Samsung South Africa's reply30 Mar 2026, 15:55
Official
Good day Siduduzile
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^KK
SM
Siduduzile M's updateReviewer Update
30 Mar 2026, 16:28And I am told to wait 7 to 14 days for the exchange to be processed. For your incompetence I must suffer, what a service. Very much disappointed, and to show how twisted Samsung is, they delivered on a Saturday when their contact centre and offices are closed. And the guys who delivered told us not to open the fridge yet and open it the next day. Luckily I unpacked it after they left to find the dents 😪 I reported the damage same time after the delivery through their WhatsApp contact centre.
SM
Siduduzile M's update30 Mar 2026, 16:28
Reviewer Update
And I am told to wait 7 to 14 days for the exchange to be processed. For your incompetence I must suffer, what a service. Very much disappointed, and to show how twisted Samsung is, they delivered on a Saturday when their contact centre and offices are closed. And the guys who delivered told us not to open the fridge yet and open it the next day. Luckily I unpacked it after they left to find the dents 😪 I reported the damage same time after the delivery through their WhatsApp contact centre.
SM
Siduduzile M's updateReviewer Update
01 Apr 2026, 11:56It is Wednesday at 11h52, the status of the exchange says the courier company is set to collect from warehouse. But I had clearly stated that at 14h00 today I’ll be out of the country. They must deliver before 14h00, now i must organise and pay someone to wait for the delivery if it arrives after I am gone. Samsung the most *********** service provider, buy online at your own risk. You pay for their incompetence.
SM
Siduduzile M's update01 Apr 2026, 11:56
Reviewer Update
It is Wednesday at 11h52, the status of the exchange says the courier company is set to collect from warehouse. But I had clearly stated that at 14h00 today I’ll be out of the country. They must deliver before 14h00, now i must organise and pay someone to wait for the delivery if it arrives after I am gone. Samsung the most *********** service provider, buy online at your own risk. You pay for their incompetence.
SM
Siduduzile M's updateReviewer Update
02 Apr 2026, 14:18Thank yo, the item has been received with no external damages and the damaged one has been collected. The courier kept in touch and updated us. And thank you Samsung team for the calls and updates.
SM
Siduduzile M's update02 Apr 2026, 14:18
Reviewer Update
Thank yo, the item has been received with no external damages and the damaged one has been collected. The courier kept in touch and updated us. And thank you Samsung team for the calls and updates.