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Xola X
1 reviews | Active since Dec 2022
25 Mar 2023, 12:33
Samsung Electronics South Africa
I logged a Samsung washing machine repair query on the 16th March 2023, they keep saying a technician will be in contact but my case has not been attended to at all. WF80F5EHW2X/FA.
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Replies (2)
Samsung South Africa's replyOfficial
25 Mar 2023, 12:35Good day Xola
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply25 Mar 2023, 12:35
Official
Good day Xola
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
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Xola X's updateReviewer Update
04 Apr 2023, 20:39My case is still not resolved. Funny I’ve made all the necessary payments needed on time but today I was called only to be told, I did not send proof payment. Which I sent same day of payment to the email address provided on the quotation. It’s almost a month now waiting for this case to be resolved.
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Xola X's update04 Apr 2023, 20:39
Reviewer Update
My case is still not resolved. Funny I’ve made all the necessary payments needed on time but today I was called only to be told, I did not send proof payment. Which I sent same day of payment to the email address provided on the quotation. It’s almost a month now waiting for this case to be resolved.