Samsung Electronic's Promotion

I could not be more disappointing in this brand, when I upgraded my cellphone the promotion was that you get a 32" HDTV with your upgrade, fine print on the Samsung's terms and conditions is to register on the website and send, lets note "a valid tv license" well we did just that as we have been battling with Samsung for nearly 7 months to get this sorted, we spoke to several people and telephonically they confirm all our details but yet we get the runaround and no senior management or supervisors suddenly available to help, you need to send an email with 0 response, until you pick up the phone and then yet 0 results. Probably the worst service we ever received.