Samsung Electronics is leaving me stranded with a broken fridge

I cannot believe that I am hitting a 3rd month without a fridge, the amount of food I have had to throw out is unbelievably heartbreaking in Cyril’s economy. In November 2025 a fridge that I bought in 2023 worth R30 000.00 ( on special for R25 000.00) stopped cooling and since then, my family and I have to live without a fridge.

I have contacted Samsung customer service, Samsung repair team and those people just don’t care. I would have to call them numerous time, send and resend emails and the pace at which they work is astonishing laid back, nonchalant and carefree. I am beyond disappointed at their lack of care and consideration. At this point all I want is help fixing this massive appliance in my kitchen that I cannot use and as usual I have been waiting over a month, not hearing a single thing from them. PLEASE HELP ME GET MY FRIDGE 😭