Samsung Electronics - Horrible after sale & customer service Ref ***

Samsung Electronics - Horrible after sale & customer service

Reference number to my case with samsung ***

In September 2022 i purchased a samsung odyssey G5 27 curved monitor from the samsung store in century city (I paid in cash and full amount):

1.) The monitor given to me was sealed in a box, (why would I have reason to think something would be wrong), once I arrived at home, I plugged the monitor in and it was completely dead, no display. (NO the monitor was not inspected by samsung before selling it to me)

2.) After returning back to the Samsung store (already incurring the fuel out of my own expense), Samsung swapped the monitor for another "new" one. (this 2nd monitor was plugged in and display went on, but that was the extent of the inspection - no listening for coil whine)

3.) After plugging in the now 2nd "new" monitor, it had power and display and automatically I assume all is in order, why would I have reason to think this would also be faulty as I just spent a lot of money?

4.) It is only after 3 weeks after purchasing when I moved my computer and monitor from spare room downstairs (noisy area) to inside my bedroom upstairs (quiet area) that I noticed that this monitor also had a fault, now this is unfair on me as the customer, when the pc is turned off and the monitor goes into sleep mode - the monitor has this awful coil whining noise, and because it was not initially setup in my bedroom (quiet area) how would I have known the 2nd monitor issued to me was also faulty?? After contacting the store, Samsung states an exchange or refund can only be issued within first 7 days of purchase. but where are the exceptions, as clearly from day one I had issues with both the products I received.

5.) I have contacted the sales rep from store where I purchased the device about the noise, but there was no acknowledgment/advise of returning the monitor and the only advise given to me is that I must raise it with the VOC as they can not assist me with my matter. After explaining to every samsung consultant, I can not afford to sit without a monitor as I purchased the product with the intention to use it for work and studies, so after being told that the monitor has to go for inspection under its warranty period I chose to postpone the returning of the monitor until I could afford to have some time without it.

6.) Making mention again, I purchased the monitor as I require it for both work and studies, and after informing the samsung store in century city about my concerns, I get told that the 7 days have passed and the monitor will first have to go for inspection, HOW IS THIS FAIR? I paid in full for a product that was given to me faulty and now I get told that I must sit a period without a monitor?

7.) Once I was on leave, I returned the monitor in the same condition I bought it, to the store on 8 January 2023, the reason for this, as mentioned above, is that I was told by the samsung store the monitor will have to be sent away for inspection and with my type of work and studies I required use of the monitor prior to this date. 8.) Since handing the monitor to Samsung on 09 January 2023, I asked to be refunded as having two of the same faulty monitors is already wasting my time and money and I paid a lot of money for product(s) that have not delivered to me what Samsung advertises it to deliver.

9.) I have to call the samsung customer service multiple times weekly because me who has paid for a service/device has clearly not already had a hard enough time, Samsung keeps passing the buck to the next department, saying someone will get back to me, it has been almost 5 weeks and I have no definite answers on whats happening!!! It feels asif Samsung has now ****** my money and time and I have already spent so much money on the product that I dont even have!

This was my first time dealing with Samsung after sale services, and its awful

Honestly, my advise to anyone, rather take your business elsewhere