SAMSUNG ELECTRONICS- DISGRACE

Purchased a front loading washer and dryer in May 2018. Paid R10000 for the unit. Worked well till 6 months after the 2 year warranty. Now it tells me the door is open and does not work. Called the customer care number at 10am this morning 12.02.21. Gave mu entire story along with details of myself and my machine. She said I have to pay a call out fee and for the repairs. Yeah sure. Let me spend thousands of rands more after spending 10000 purchasing the damn thing. What makes it worse, the *********** agent did not even capture my matter on their system. Its now 18.40 in the evening and I've tried the call centre 11 times with the line just cutting off. Left a call back message earlier and no one has called. Was promised a call back and nothing. This is injury to insult. This is absolutely shocking. Thing I should change my 14 Samsung devices and appliances to another brand. "SAMSUNG- JUST WAIT FOR THE WARRANTY TO EXPIRE, SO WILL OUR PRODUCT". Won't hold my breath for a returned call.