FI
Fadila I

1 reviews | Active since May 2016

03 May 2016, 07:06

SAMSUNG EDGE - WORST DECISION EVER!

I bought my Samsung S6 edge in October 2015. Since then I have taken my phone in for repairs to Vodaworld, the Samsung store at the Wedge mall and to the service repair centre. I have only received a job card for the final repair at the service centre, which I informed Samsung of. Now i face trouble with the charger burning! the phone actually overheats with the original charger to such an extent that the cord has turned brown and started sizzling! Samsung refuses to collect my phone or replace it despite multiple queries with connection, and replacement of the motherboard of the phone. I have probably spent more money on petrol, taking my phone for repairs and collecting same, than the installments on the contract upto date. I have always trusted Samsung devices until I purchased this device. I strongly urge consumers to choose wisely as a phone like this is honestly a waste of precious time.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply05 May 2016, 06:49
Official

Hi Fadila,

 

This is to acknowledge receipt of your complaint.

Kindly note the query is currently escalated to our Voice of customer team under reference number: ***.

A senior customer service executive will contact you with further discussions on this matter.

 

Regards,

Samsung Team