MCc
Mev. Coetzee coetzeemarcia
1 reviews | Active since Jan 2023
23 May 2026, 11:00
Samsung Ecobubble 21kg with faulty PCB after 24 month window period.
I have encountered a second unpleasant experience with a Samsung appliance, which was just out of the 24- month window period. After been challenged with technical support in a remote area, different service providers have advised me on the temporal unavailability of a replacement PCB for the 21kg Samsung Ecobubble washing machine. I logged a complaint with the Customer Care hotline to resolve the issue. (No agent has returned my call and the voice prompt advises to communicate via Whatsapp.) To my disappointment I didn't find that option viable either, as client satisfaction is clearly not a priority.
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Samsung South Africa's replyOfficial
23 May 2026, 11:02Good day Mev. Coetzee
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply23 May 2026, 11:02
Official
Good day Mev. Coetzee
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM