Samsung Eastgate the worst Samsung Store

On the 01/06/2019 I went in to the Samsung Eastgate store to book in the Tablet, after explaining the problem I was asked to pay an amount of R1300.00. On the 14/06/2019 I was called to come and pick up the Tablet as the store claimed it had been fixed, NO REPORT OF ASSESSMENT WAS PROVIDED . On the very same day being the 14/06/2019 when I arrived home I discovered that the Tablet was still experiencing the same problems i had sent it in for. Attempted to contact the store and was unable to make contact as store was closed. On the 18/06/2019 I went to the Samsung Eastgate Store only to find that the store was now closed for renovations, outside the store I found some white people who took my details and promised me that they would arrange for a refund to be processed, I never received any call from the store no anyone for that matter. On the 18/06/2019 I now had to book the Tablet in a second time at another Samsung repair center in Midrand, this repair center did not charge me any money upfront but instead stated they were going to first perform an assessment and call me with the quote. The Samsung repair center in Midrand called me with the quote which I accepted.

My complaint is that the Samsung store in Eastgate did not follow procedure and worst of all made me pay for services that were not rendered. Please also note that I now live 80 Kms away from the store and have not included the cost of my inconvenience for traveling from Vanderbijlpark to Johannesburg. All I am asking for which is fair is the reimbur*****t of my R1300.00 for repairs that were never effected on my device. after numerous calls and emails back and forth my problem has never been resolved.