Samsung Eastgate store takes treating customers UNfairly to a new low

<p>My device was booked into your store for repairs on 13 July and ****** in a break in on 22 July, it is now over a month since and there has been NO attempt from you to replace it.</p> <p>I have interacted with the store staff a number of ocassions and received different stories each time, initially the devices were to be replaced in the same week, then the insurance company needed to complete their investigation and on it went. Later on the reason for the failurure to replace is that there were 3 people who had not submitted their blacklisting numbers WHAT THAT HAS TO DO WITH ME I HAVE NO IDEA!!! So if they decide to submit these in January 2017 that is how long I would have to wait. In my last communication with Natalie Visser, the regional manager, she told me the devices had been procured and would be arriving on Wednesday, today is Friday and still nothing and when I called this morning I go a very rude Shannon on the other side. The LCD of the device became unreadable on 25 June while on holiday and because I didn’t carry the box the device came in with me on holiday there was nothing they could do to assist me. I was only able to book it in upon my return. So in essence I have been without a phone since 25 June, which is over 2 months. I have been more than very patient with Samsung and the specific store and feel this is incredibly unacceptable and highly bad service.</p> <p> </p>