SAMSUNG EASTGATE STORE HORROR

Samsung Eastgate Store Repairs Department is the worst customer service. It is a shame that that these kind of experiences have to be endured by paying customers. We took our cellphone in for repairs early in October, we were asked to pay R200 an then given a quote on what the cost would be and advised by EUGENIA payment of R3400.00 will need to be made to order spares. Last Friday I spoke to EUGENIA and let her know payment will be made and the proof of payment will be sent to her email. I then followed up Monday afternoon spoke to CECELIA who didn't sound very much interested but assured me that parts were ordered for the phone. I called Tuesday, EUGENIA then told me that she never received the proof of payment which I insisted to her was sent, I than asked does this mean that the parts have not been ordered yet, which she then quicly assured me the parts were ordered on Monday. I followed up early Wednesday morning after resending the proof of payment. By this time I had run out of patience, EUGENIA then gave me the same excuse that the parts have still nto come. I then asked to speak to her Manager to arrange a refund to be done as I no longer intended to wait on this type of service to have A CELLPHONE'S LCD replaced. I then spoke to MOHAMED BUKARI the Technical Repairs Manager who promised to keep me in the loop regarding the spares for the phone, as I insisted that if the phone was not ready for collection today I would be coming into the store at 5pm to collect my refund as well as the broken cellphone. Not surprisingly there was no call regarding the progress of the phone for the rest of yesterday, I called in after 3pm to speak to him and was told MOHAMED had left early. I advised EUGENIA that I will be coming in to collect the phone which I did, and was told to speak to BARBARA FOUCHE the SALES MANAGER regarding the refund. While in the store BARBARA could not be located. I left the store and told EUGENIA I would come back in 30 minutes which I did. Barbara said there would be no problem but to leave the banking details as she would get the Accounts Department to do the refund in the morning. My partner called at 10am this morning to follow up on the refund and has now been told by BARBARA FOUCHE that the refund may not be done until MOHAMED BUKARI HAS GIVEN PERMISSION TO DO SO. This type of service makes my blood boil and I will not be taking the manner in which we have been treated lightly. It has been