1 reviews | Active since Dec 2013
Samsung Eastgate socks.
Deserves o stars. Had a problem with my A53 phone where it reboots constantly. Was told to take it to east gate Samsung store cause its a contract device. Drove all the way to East gate, I don't live near Eastgate. Service at store is terrible. Had better service at home affairs. Anyways, I explained the problem, they said 3 to 12 days to repair. Ridiculous. So I left my phone there o. The 5th January. They phoned me back on the 6th and said it's been repaired. I was skeptical and asked how they repaired it, what was the problem? They said it was a software problem and it's passed their quality tests etc. I went to go and fetch it today, the 7th of January. Stood in a long que in the Samsung store. Got my turn, they fetch my phone and I asked them, are you sure it's fixed? They said yes. I check it for a min and left the store and went home. At home I took the phone, no simcard yet, connected to to my home wifi. As soon as I got the Google log in page, it freezes and switched off. I turned it on again. Few min later same problem freezes and went off. I switched it back on again and min or so later, still busy doing Google drive updates, it reboots. Who tested the phone before phoning me back and telling me it's fixed? Nobody! Now I have to go back again. It's BS. This is by far the worst ssung shop ever. Can't wait till.my contract comes to an end so can get a different brand of phone. Train your technicians to do a better job. All they want to do is go on lunch and dissappear into the back room while the que looks like 94' elections. Terrible.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
