LM
Leon M

1 reviews | Active since Dec 2013

08 Jan 2024, 17:39

Samsung Eastgate socks.

Deserves o stars. Had a problem with my A53 phone where it reboots constantly. Was told to take it to east gate Samsung store cause its a contract device. Drove all the way to East gate, I don't live near Eastgate. Service at store is terrible. Had better service at home affairs. Anyways, I explained the problem, they said 3 to 12 days to repair. Ridiculous. So I left my phone there o. The 5th January. They phoned me back on the 6th and said it's been repaired. I was skeptical and asked how they repaired it, what was the problem? They said it was a software problem and it's passed their quality tests etc. I went to go and fetch it today, the 7th of January. Stood in a long que in the Samsung store. Got my turn, they fetch my phone and I asked them, are you sure it's fixed? They said yes. I check it for a min and left the store and went home. At home I took the phone, no simcard yet, connected to to my home wifi. As soon as I got the Google log in page, it freezes and switched off. I turned it on again. Few min later same problem freezes and went off. I switched it back on again and min or so later, still busy doing Google drive updates, it reboots. Who tested the phone before phoning me back and telling me it's fixed? Nobody! Now I have to go back again. It's BS. This is by far the worst ssung shop ever. Can't wait till.my contract comes to an end so can get a different brand of phone. Train your technicians to do a better job. All they want to do is go on lunch and dissappear into the back room while the que looks like 94' elections. Terrible.

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Replies (7)
LM
Leon M's update08 Jan 2024, 17:40
Reviewer Update
Samsung east gate sucks! Sorry for the typo
Samsung South Africa
Samsung South Africa's reply08 Jan 2024, 17:40
Official
Good day Leon 
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
SamsungZA 
^NM 

LM
Leon M's update08 Jan 2024, 17:50
Reviewer Update
It's a waste of time! I need my phone before I return to work next week. That's why I made the effort to drive to Eastgate instead of handing it in to cellc. Now I've lost 3 days since the 5th of January. It's not a software issue. That's clear. So where to from here?
LM
Leon M's update10 Jan 2024, 08:12
Reviewer Update
Any feedback yet?
Samsung South Africa
Samsung South Africa's reply10 Jan 2024, 10:06
Official
The issue has been escalated we will inform you once the matter has been resolved.Please wait for feedback. ^ NM 
LM
Leon M's update10 Jan 2024, 12:44
Reviewer Update
This is unacceptable to tell me to wait for feedback. It's been 2 days how far do you want to escalate it before realizing the technicians at your Eastgate shop are to blame for poor service. In the meantime I'm sitting with a phone under warranty that is faulty. Come on!
LM
Leon M's update19 Jan 2024, 19:09
Reviewer Update
Took my phone to a different Samsung repair center. They replaced the motherboard, phone works great....except now the fingerprint bio metrics don't work. Says it needs calibration. So tired of going back and forth to Samsung. Ridiculous service.