Samsung Eastgate Do Nothing
Poor experience with Samsung Eastgate. My rear camera on my Samsung S20 Ultra can't focus on objects more than 1 metre away. I gave my phone in on 2 July and it still hasn't even been assessed meaning the phone has just sat there for more than a week collecting dust. Now I'm told they don't even know if they have to order parts. What a joke! Don't buy Samsung if you can help it. I phoned your call centre and you told me to take it in for repairs. Why is Samsung Eastgate even authorised to do repairs if they respond like this?
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Samsung South Africa's replyOfficial
13 Jul 2022, 12:07Good day Juan ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply13 Jul 2022, 12:07
Official
Good day Juan ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM