SC
Sadiyah C

1 reviews | Active since May 2017

03 May 2017, 11:58

Samsung eastgate

<p>Ive had the worst experience at Samsung eastgate. I pre-ordered the samsung S8+ from Miniasse the sales consultant there where I was promised a free wireless connective charger and S2 gear watch. He promised to let me know when to collect it and the day I did go to collect I was told that I will not be receiving the S2 gear as he had made a mistake and also the price for the phone with so called FREE wireless charger was R 17500. I had to apparently order online to receive the S2 gear watch was what I was told on the day but clearly not on the day I went in to pre-order. Michael Van der merwe the manager on duty was extremely uninterested and unhelpful. I managed to source the S8+ at a price of R15500 with free delivery to my premises. So clearly the FREE connectivity charger was in fact NOT FREE. I will never go back there again. Ive never met so uninterested staff at all. The phone is quite expensive and I would expect better treatment and also no lies to sell the product before the launch.</p>

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply03 May 2017, 16:56
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number:***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA