ZS
Zanele S
1 reviews | Active since Mar 2015
14 Jun 2023, 10:27
SAMSUNG EARPHONE SAGA OVER
After my Hello Peter review, I finally got Samsung attention. This is NOT how business should be conducted. Samsung are killing their brand, they have zero communication skills and zero respect for their customers { Of course, that changed post review]. Here is my advise, if you are running a promotion. Supply all the items that are bundled to the promotion to the store. Stop letting your customers beg for what , they paid for, what they were promised and worse probably what entice them to buy your product in the first place. My Earphones were delivered yesterday. Finally its a DIVORCE for me with this brand.
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Replies (2)
Samsung South Africa's replyOfficial
14 Jun 2023, 10:28Good day Zanele
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply14 Jun 2023, 10:28
Official
Good day Zanele
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's replyOfficial
14 Jun 2023, 11:24Thank you for posting your comment.
We are happy to hear that you have received your package.
We deeply regret any inconvenience this has caused you. Your feedback is of utmost importance to our services, performance and business which helps us to define the experience.
Thank you again for your patience we will use this experience to improve our services.
Kind Regards,
Samsung ZA
;^NM
We are happy to hear that you have received your package.
We deeply regret any inconvenience this has caused you. Your feedback is of utmost importance to our services, performance and business which helps us to define the experience.
Thank you again for your patience we will use this experience to improve our services.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply14 Jun 2023, 11:24
Official
Thank you for posting your comment.
We are happy to hear that you have received your package.
We deeply regret any inconvenience this has caused you. Your feedback is of utmost importance to our services, performance and business which helps us to define the experience.
Thank you again for your patience we will use this experience to improve our services.
Kind Regards,
Samsung ZA
;^NM
We are happy to hear that you have received your package.
We deeply regret any inconvenience this has caused you. Your feedback is of utmost importance to our services, performance and business which helps us to define the experience.
Thank you again for your patience we will use this experience to improve our services.
Kind Regards,
Samsung ZA
;^NM