CV
Clive V
1 reviews | Active since Mar 2009
13 Dec 2021, 10:50
Samsung earbubs
I bought a pair of Samsung Earbuds, the latest model, about 18 months ago. The right hand bud has simply stopped working, the Galaxy S20 Ultra simply cannot "see" it. And yes I have tried all recommended solutions. I do understand they are out of guarantee, that is not the issue. I simply want to understand why I cannot just purchase another bud to replace the faulty one?
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Samsung South Africa's replyOfficial
13 Dec 2021, 10:52Good morning Clive ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply13 Dec 2021, 10:52
Official
Good morning Clive ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM