Samsung ear pods a pipedream

I received my S22 Ultra with s-pen and was given a gift of ear pods. All I had to do was to mail Samsung a copy of the purchase from the mtn shop. We sent the document and that was the 26th of April. I haven't received anything and the phone number for customer care has 11 digits so we can get into contact with nobody. Very tardy service and we pay through our necks for the phone and get squat.