SW
Sharief W
1 reviews | Active since Jan 2021
13 Apr 2021, 16:12
Samsung Ear Pod Nightmare!!
Samsung South Africa received 6 calls from me,everytime they were supposed to call me back,until now nobody from there has ever called me back. My issue is that i have purchased a Galaxy 21 Ultra on 12 February 2021 which comes with Free Ear Pods,up to now i have not received them either. They keep giving me bull**** excuses of the IME NUMBER BEING INCORRECT,*** is the email address but somehow they always having a problem with the IME BEING INCORRECT or they want Proof of Purchase which also i sent through,guess what ,now im waiting again for Antoniette to call me to confirm she got it. IF SAMSUNG READS THIS ****TY REVIEW PLZ HELP ME...IMEI :***
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Samsung South Africa's replyOfficial
14 Apr 2021, 08:18 Good morning Sharief,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply14 Apr 2021, 08:18
Official
Good morning Sharief,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS