1 reviews | Active since Jan 2015
Samsung e-voucher ****
So, I had another call logged at Samsung to get my Note 20 ULTRA e-vouchers working. Yet another excuse from Samsung. Looks like they going down a list. Had to resend my proof of purchase multiple times, back logs, server was of for a few days etc They quickly tell you they will escalate the issues and will call you back but to date no one has contacted me. Its been 2 weeks and it seems Samsung just doesn't care. Tomorrow is the last day to redeem the R4000 e-voucher and I cant wait to hear the excuses tomorrow.
When you ask to speak to a manager no one is available and their team will prioritize my issues and call me back.
Vouchers issued to me are either invalid or the code does not "make a difference on the order" Strange when you add something to increase the value above R4000 it magically works fine.
PLEASE can you supply me with the contact details for the head of Samsung South Africa. I am searching the net to see what I can find.
Definitely the first and last Samsung product I'll ever own
We have escalated your query for assistance.
We apologize for any inconvenience caused.
Regards,
SamsungSA^^LP
We have escalated your query for assistance.
We apologize for any inconvenience caused.
Regards,
SamsungSA^^LP
Visited Samsung HQ yesterday with all my documents, reference numbers etc.
Although Samsung HQ was closed a lady assisted me and made a few phone calls.
Within 10 minutes I had 3 phone calls from managers one of which immediately informed me that certain terms and conditions apply. (Again three different excuses)
Strange I have documentation that my claims were "Confirmed and Successful" and codes issued to me that never worked.
Was told that I will have my working codes by COB yesterday and no surprises there, still nothing.
****!!!!!!!!!
Visited Samsung HQ yesterday with all my documents, reference numbers etc.
Although Samsung HQ was closed a lady assisted me and made a few phone calls.
Within 10 minutes I had 3 phone calls from managers one of which immediately informed me that certain terms and conditions apply. (Again three different excuses)
Strange I have documentation that my claims were "Confirmed and Successful" and codes issued to me that never worked.
Was told that I will have my working codes by COB yesterday and no surprises there, still nothing.
****!!!!!!!!!
Just received a Voucher again from Samsung.
Exactly the same number as before and exactly the same problem.
INVALID CODE.
Hi *********
Congratulations, your Note20 | 20 Ultra UV Smartphone Steriliser
voucher submission was successful!
Here are your Samsung e-voucher code/s,
Z**-3***-5***-***3
that can only be used on the Samsung South Africa website,
to redeem a UV Steriliser.
REDEEM NOW >
PLEASE REMEMBER TO USE THE VOUCHER CODE BY THE 7TH October 2020
Please keep a copy of your email for reference and should you
have any queries please call us on ***4.
Just received a Voucher again from Samsung.
Exactly the same number as before and exactly the same problem.
INVALID CODE.
Hi *********
Congratulations, your Note20 | 20 Ultra UV Smartphone Steriliser
voucher submission was successful!
Here are your Samsung e-voucher code/s,
Z**-3***-5***-***3
that can only be used on the Samsung South Africa website,
to redeem a UV Steriliser.
REDEEM NOW >
PLEASE REMEMBER TO USE THE VOUCHER CODE BY THE 7TH October 2020
Please keep a copy of your email for reference and should you
have any queries please call us on ***4.