Samsung e voucher , note 20 , promotion

I recently got the note 20, app**** for the R4000 buds live voucher , got the confirmatiom email with voucher reference but no sms link as advised by the call center, an agent escalated 3 days ago , I also wrote *** , *** , its the 4th , no replies or assistance returned , 2 days away from the 6th - with redemption now standing to be forfeited.

I have had samsung cell since 1999 waited since the s20 for this one - even delayed my upgrade just for the launch - pre ordered online , very disappointed- especially for a huge institution such as them, at least some communication/ acknowledgement of reciept of our enquiries - should this not be resolved I will be returning the device period. - essentially this contractual non-performance on their part further to this is the number of similar incidents on more of us which indicates a pattern / something thats has failed on their end. It cannot be that we are all wrong - so many of us loyal trusting clients. This ordeal has drained whatever ever excitement was had on collection - worst experience ever , this is essentially misrepresentation if not ***** to say the least to make these great promises and promotions - luring us to purchase- getting into into ridiculous contracts having factored all of this into the decision - ( R48000 ) assuming a good deal- only for them to merely abscond on their obligations. Now to purchase ear buds seperately based on redemption expiring on the 6th - a further cost. If this how the intend doing business moving - they've just lost a loyal client of the past 21 years and next stop is a formal lodging at The Consumer Goods and Services Ombund.