1 reviews | Active since Feb 2021
Samsung E Voucher
I bought Samsung Note 20 in August 2020. With the phone you would receive a R 3999 E Voucher. After only 3 weeks I received feedback from Samsung and many phone calls and emails later I finally received my voucher code. However the voucher code says "invalid code" so I can't redeem on the account. Called Samsung again and they admitted that there was something wrong with the new voucher codes. Promise after promise to get this sorted, I finally got an email address of a manager at Samsung and he promised again to sort it out for me...needless to say, but still nothing has been done. It's now 6 months further and this level of service is simply shocking. The manager in question is Itumeleng Monau and email address is ***
Don't fall for the promo and free vouchers as it's just nonsense as you never will be able to redeem it. Never Samsung again.
Again nobody has contacted me and this matter has been over 7 months now and still not received any response. Nobody of the escalation department has been in contact with me as I'm the only person that tries to resolve this. I have been told numerous times that it would be escalated but this is just a tactic to keep you on the line as nothing happens. Please explain to me why it has to take more than 7 months to get my E voucher ???? I have contacted Samsung million of times and all false promises and no action. I don't need a reference number...I need my E voucher number as promised 7 months ago. Can somebody of Samsung please email me on *** to get this resolved as this is now ridiculous.
Arjen
Again nobody has contacted me and this matter has been over 7 months now and still not received any response. Nobody of the escalation department has been in contact with me as I'm the only person that tries to resolve this. I have been told numerous times that it would be escalated but this is just a tactic to keep you on the line as nothing happens. Please explain to me why it has to take more than 7 months to get my E voucher ???? I have contacted Samsung million of times and all false promises and no action. I don't need a reference number...I need my E voucher number as promised 7 months ago. Can somebody of Samsung please email me on *** to get this resolved as this is now ridiculous.
Arjen