MA
Munir A
1 reviews | Active since Oct 2012
10 Sept 2025, 11:47
Samsung E Store Service
I purchased a brand new Samsung 42 litre microwave in July from their app. On receiving the microwave we realised that it did not heat the food properly and contacted them within the stipulated time for a refund. They gave us the runaround and delayed in resolving the issue until yesterday when they then refused to refund us and stipulated in the letter that the refund request only came through on 12/08. I have proof that I had engaged with them way before that time. Really bad service from Samsung.
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Replies (2)
Samsung South Africa's replyOfficial
10 Sept 2025, 11:48Good day Munir
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^KK
Samsung South Africa's reply10 Sept 2025, 11:48
Official
Good day Munir
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^KK
MA
Munir A's updateReviewer Update
10 Sept 2025, 15:23The reply sent was based on insufficient information. I sent a reply with proof of when I had asked for the return and refund. Please check the reply email with the attachments from the WhatsApp conversations and let me know.
MA
Munir A's update10 Sept 2025, 15:23
Reviewer Update
The reply sent was based on insufficient information. I sent a reply with proof of when I had asked for the return and refund. Please check the reply email with the attachments from the WhatsApp conversations and let me know.