Samsung E-store is the worst!!

I bought a cellphone from Samsung e-store on the 02/03/2022 then i saw the another cellphone offer at a much lesser price and then i called Samsung on the 03/03/2022 to cancel the order and reqhest for a refund. The request was logged and then i was told that should the courier deliver the cellphone, i should not accept it so it can be returned to them. I followed up from the 07/03/2022 every time i called in i was promised a callback because they needed to find out when the refund will be processed. The promised call backs were never returned until i wrote a complaint email on the 10/03/2022 was assured again that i will get my refund. At some point i ended up speaking to the same consultant that promised to call back and never did. On the 11/03/2022 i recieved a completed order email and didnt understand why, because i cancelled the order and there was no delivery being made. I called Samsung again on the 12/03/2022 to get clarity and proof of the refund request, to my suprise the request was never logged all along. So from the 03-12 March o have been told nothing but lies, and given empty promises. I was assured that the money will reflect in my account within 3-5 working days and so Thursday17/03/2022 will be sorted. Thursday came, still no money in my account. The consultants at the Samsung e-store are the worst and they have no clue about thier company policies, all they do is keep the calls short and promise a call back which they never did. At some point i was told to call my bank and ask them to release the funds??? I never had to do such a thing, and it made no sense. These people are creative with stories to just keep the customer away and get rid of the call. An apology does not replace the time wasted, airtime used and the stress of not getting a straight answer and to be pushed around. I should have just bought the phone directly from Takealot, i know the process would have been less stressful. I will never ever, ever buy from the Samsung e-store again.