Samsung - Drops the ball

On the 3 rd July I contacted the Samsung repairs centre in Pietermaritzburg with a problem with my Samsung A3 cellphone. I was assured that the parts needed for my phone would be requistioned from Jhb and I could go in on 7th and the new parts would be installed. That never happened, The the excuses started - they vary from Jhb haven't sent the parts to waiting for parts from overseas. Eventually Icontacted Samsung in Brynstone. WHAT A JOKE they are even worse that PMB. When I asked for a senior manager to phone me I was told "We can't make outgoing calls. So I tried again a few days later. Also no result. Then a lady phoned me to ask me to rate their service etc. I explained that nothing had been resolved so I would rate their service as 0. She assured me someone would call me back. Still no joy.

My phone is 10 months old and I need it for my business

I understand that Samsung is a big and busy company but surely someone could phone their un happy clients back

I will never recommend Samsung to anyone based on their ability to be unable to fix their own product under warranty