BG
Barry G

1 reviews | Active since Feb 2012

20 Oct 2017, 09:21

SAMSUNG drops it customers

This is a long problem and stretches over years - mainly because we have never been satisfied with our SAMSUNG fridge. Basically - we bought a "top-of-the-range" fridge - which rusted after a few months - doors were to be replaced - when they arrived the color did not match - then no replacements could be found so SAMSUNG replaced the unit - the replacement unit rusted in a few months, doors and drawers were replaced - it kept leaking water because the ice kept melting in the ice-maker. This was replaced and more work done - to no avail. The unit has never worked as it should and subsequently SAMSUNG have said they are not prepared to do any more for us! This after paying R40 000 for a fridge is unacceptable..... To this day we cannot use the ice-dispenser....the fridge leaks and is rusting ---OH and bye the way so is our SAMSUNG washing machine!!!! Really bad news SAMSUNG!!!

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Replies (1)
Samsung South Africa
Samsung South Africa's reply22 Oct 2017, 15:05
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards

SamsungSA