1 reviews | Active since Feb 2012
SAMSUNG drops it customers
This is a long problem and stretches over years - mainly because we have never been satisfied with our SAMSUNG fridge. Basically - we bought a "top-of-the-range" fridge - which rusted after a few months - doors were to be replaced - when they arrived the color did not match - then no replacements could be found so SAMSUNG replaced the unit - the replacement unit rusted in a few months, doors and drawers were replaced - it kept leaking water because the ice kept melting in the ice-maker. This was replaced and more work done - to no avail. The unit has never worked as it should and subsequently SAMSUNG have said they are not prepared to do any more for us! This after paying R40 000 for a fridge is unacceptable..... To this day we cannot use the ice-dispenser....the fridge leaks and is rusting ---OH and bye the way so is our SAMSUNG washing machine!!!! Really bad news SAMSUNG!!!
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA
