PK
Pravesh K

1 reviews | Active since Feb 2014

22 Dec 2015, 09:59

Samsung Downgrade TV

This has been running for two months now.<br> <br> Samsung couldn't fix my TV under warranty, and then offered a replacement, they said they would replace the model with the same model but then delivered a different model.<br> <br> The original TV was a 3D TV with better contrast and more usb and hdmi connections. The new TV has no 3D support and terrible picture quality, but because the screen is 65 inches and the original was 60 inches Samsung considers this to be an upgrade.<br> <br> A major part of buying the first TV was the 3D functionality and I have purchased a large number of 3D movies as a result, this is a huge waste of money for me if the new TV does not have this capability.<br> <br> So far I have had terrible service from Samsung.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply22 Dec 2015, 12:26
Official
Hello Praveshkooblal,


This is top acknowledge receipt of your complaint.

Please be advised the query is currently in escalation with our Voice of customer team under reference number: ***.

A senior customer executive will contact you with further advise on the matter.

Regards
Samsung Team