SB
Sharon B

1 reviews | Active since Dec 2018

13 Feb 2024, 20:17

Samsung double door fridge (disgusting)

If there was a no star I would give them that. Following my previous review Samsung sent their outsourcing people being Smartcare to assess our fridge needless to say they came moved the fridge walked around it and diagnosed that there was a tiny internal leak without touching the fridge and said that my 4 year old very expensive fridge needed to be convert into an old fridge by putting all piping etc., on the outside of the fridge. After 10 minutes of not getting much answers we were asked to pay the R950 call out fee there and then without them testing anything on the fridge so obviously they have special powers to diagnose a problem without testing anything. An absolute disgrace and downright money making brand.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply14 Feb 2024, 09:01
Official
Good day  Sharon,
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
SamsungZA
:^KK