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Nokubonga N
1 reviews | Active since Apr 2022
14 Apr 2022, 21:40
Samsung Double door fridge
I'm extremely disappointed at the service I have received from.Samsung even after I had come.to this platform to air my concerns. I'm still complaining about the Samsung double door fridge I purchased in 2020. I have been told my fridge is now out if warranty and should a technician be dispensed out it will be out of my pocket. They delayed in.fixing the problem so that they could come and say its out of warranty.
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Replies (2)
Samsung South Africa's replyOfficial
15 Apr 2022, 19:53Good evening Nokubonga,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^SS
Samsung South Africa's reply15 Apr 2022, 19:53
Official
Good evening Nokubonga,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^SS
Samsung South Africa's replyOfficial
18 Apr 2022, 09:53Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply18 Apr 2022, 09:53
Official
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM