1 reviews | Active since Mar 2021
Samsung (Don't)Care + Bad Service & Money Hungry
Spoke to the customer don't care yesterday and Samsung is unwilling to assist me. My WORKING phone was notified of a software upgrade. I went through the procedure to download the software as requested. When it started with the install process my phone went off and never came back.
So in short their software damaged my phone. I took it to an approved service center who told me the main board was faulty.
SO, now Samsung hide behind the fact that my phone is out of warranty and want me to pay to get my phone fixed. NOT GOING TO HAPPEN.
I have always chose Samsung for my contracts when I upgrades from the S3 onwards. BUT, now I will definitively either go with Huawei or iPhone next. If they dontt want to help with the damage they caused they do not deserve my money and loyalty.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS