MR
Mohamed R

1 reviews | Active since May 2012

29 Feb 2016, 10:06

SAMSUNG DONT WANT TO REPAIR THEIR PRODUCT

Hi. I have a Samsung rear projection tv 157cm which I paid R25 000.00 about 12 years ago. the sound and the picture is gone. I called Samsung and was told they do not repair those Samsung tv anymore. Personally the product is fantastic but now I would have to switch to another company to buy a new tv. I personally think if a company is not willing to fix they should at least compensate. remember R25 000 , 12 years ago is a heck a lot of money. and hearing from them that they not willing to send someone to fix the tv is disgusting.

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply29 Feb 2016, 12:54
Official
Hello mohamed zaid,

Good day Mohamed

We have noted your concern, thank you for bringing this matter to our attention.

We have refered this matter to our Voice of Customer division who will be in contact with you in this regard.

Our sincere apologies for any inconvenience you may have experienced in this regard

Your Reference number:***

Regards