1 reviews | Active since Jan 2015
Samsung don't supply promotional items.
Bought the Samsung Ultra Tab S8 as soon as it was released.
Had endless issues to get the invoice which is required to request the promotional items, as I bought via the online channel so did not get it with the product, I will not do that again.
Then I follow the process only to get the ear pods and not the charger, it has been now 4 months + and still waiting, sending complaints, reminders, and every time they say it is escalated or that someone will get back to me. They ask for something new and then I hear nothing again.
They now just seem to be asking for things to try and make an excuse not to supply it.
Be careful buying anything from Samsung where promotional items is one of the reasons you decide to go with the production, as they might not supply it to you.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
^NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
^NM
Another month has gone by and Samsung still have not resolved the issue.
There is always just the initial call or email and then nothing happens.
Continue to wait for the promotional charging unit that should have been supp****. This must be going now on 5 months, very disappointing, really can not recommend purchasing from the online store or where promotional items might be free, as does not meant you will get them.
Another month has gone by and Samsung still have not resolved the issue.
There is always just the initial call or email and then nothing happens.
Continue to wait for the promotional charging unit that should have been supp****. This must be going now on 5 months, very disappointing, really can not recommend purchasing from the online store or where promotional items might be free, as does not meant you will get them.