CJ
Clayton J

1 reviews | Active since Dec 2017

07 Jan 2024, 17:19

Samsung Don't Give Software Updates to Flagships

Samsung strategizing that withholding Android 14/ One UI6 software update to flagship phone holders will lead them to buying their new flagship.

I think they lie to consumers about their 4 year software update just so that people don't jump to Apple.

Samsung, kindly confirm whether you have any plans of actually rolling out Android 14/One UI6 update for a Galaxy S22 Plus here in South Africa. It seems strange that cheap phones newer has already gotten the updates, yet the flagships haven't (Including S22/23 Ultras). You're supposed to be offering 4 years of updates. Is this your strategy of excluding the flagship owners knowing that they are the most likely financially capable ones of upgrading to the lastest soon to be released flagship? When will you roll out this update? This is quite ridiculous to think that a cheap Samsung with less than a quarter of this phone's hardware capacity or price, has already gotten the updates. I have a older Iphone, yet as soon as Apple releases a software update every phone gets it immediately. Samsung, granted the larger amount of phones, should still be able to prioritise and provide software updates much faster to their flagship phones.

0
Replies (3)
Samsung South Africa
Samsung South Africa's reply07 Jan 2024, 17:20
Official
Good day Clayton
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
SamsungZA 
^NM 
CJ
Clayton J's update08 Jan 2024, 10:04
Reviewer Update
Usual automated nonsense response. Couldn't even have been bothered to get my name right. Even your technical support are useless, sending an automated response without even answering my question.
Samsung South Africa
Samsung South Africa's reply08 Jan 2024, 12:18
Official
Dear Clayton

We have sent you an email to the email address you provided on this post.

This matter shall be closed now.

We appreciate your bringing your concerns to our attention and thank you for your support.

Kind Regards, 
SamsungZA 
^NM