Samsung dont care

I handed my note 4 in on the 5 October 2015 which was not turning on. I was promised a new phone, which I told will take 14 days. Up until now there is no feedback. I am disgusted withSamsungsservice and products. This is the 3rd time in 1 year the phone went in. the job card number is SS134889. This is the 2nd time I have to complain on hellopeter. I have email a couple of times before I get a response. In all this time I havent even received a loan phone. I am speechless with regard to Samsungs service.