DD
Deon D

1 reviews | Active since Mar 2019

10 Mar 2019, 18:28

Samsung (Don't buy their products)

I have a LCD Television set that i bought in 2011 and about 3 years ago my sets mainboard packed up, as it did an update and was interrupted. After a lot of fighting Samsung they agreed to replace the board and i had to pay the labour. In December 2018 my tv set did exactly the same thing, the set switches on then right off again. I took the set to Liptronics, who informed me there was no more spares available for the tv set. I phoned Samsung directly and they informed me to buy another set as they only keep spares for tv sets younger that five years old, everything over five years they don't stock spares for Locally and in Korea. How unacceptable is that. I payed almost R25 000 for that set in 2011 and now they want me to buy a new set. Sorry Samsung i'll never buy anything from you again. most of my appliances is Samsung. I also have a problem with their side by side fridge, Please people beware of buying Samsung products, with a very limited lifespan.

0
Replies (5)
Samsung South Africa
Samsung South Africa's reply11 Mar 2019, 06:11
Official
Good day 

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly. Please provide us with your contact number.
  
A senior customer service executive will contact you with further advise on this matter. 

Regards,
SamsungSA:^AH
Samsung South Africa
Samsung South Africa's reply11 Mar 2019, 13:37
Official
Good day Deon

Herewith your reference number:    

***
 
Regards,
SamsungSA:^LZ
DD
Deon D's update14 Mar 2019, 15:38
Reviewer Update
Hi yes all you give is a reference no, but no one has been in contact with me and you are gonna give me the same bull **** excuses. I want solutions not just reference no. Is a reference no my solution now?
DD
Deon D's update14 Mar 2019, 15:49
Reviewer Update
What must i do with a reference no?????? That is all the solutions i see at your companies complaints.
DD
Deon D's update29 Mar 2019, 11:55
Reviewer Update
Aai they just gave me another reference no. Most probably a computer generated one, I don't even think the've read my complaint. Bad on you Samsung. So you gave me a reference no, what now???