Samsung don't value their customers

<p>This is ridiculous and thats why we encourage our friends not to support Samsung. <br />1: Bought a Note 5 which is supposed to be a top phone in 2015<br />2: Screen leaked inside from a corner and progressed right across the screen. They came to the conclusion that there was no physical damage and no reason for why it leaked accept that we used the wrong protection cover that caused pressure so you used our free screen repair to fix your problem<br />2: The phone didn't want to speed charge a few months ago and we took it in again. Was assessed and came to the conclusion its the memory board so you fixed your faulty device again and erased all our memories and photos. Did not even attempt to back it up. <br />3: Few Months later the screen leaked again but this time it was covered with ink within 24 hours and unusable. This phone had a screen protector on and the cover they said we must use. The phone has been lying on the counter and there was no physical damage from our memory but when they assessed it they found a crack in the screen after i showed them pictures i took of the screen not having a crack. But we accepted it.</p> <p>Now my problem is even with Samsung admitting to the first screen repair being done with NO damage from our side but still our problem, they will not repair our screen as this is basically "our" fault and 2nd repair.</p> <p>They took our phone in June and we still have not gotten it back. They ignore my emails now.</p>