Samsung doesn't want to give my phone they want me to pa a rejection fee

After days of samsung having my device they still want me to pay a rejection of R250,samsung devices are no more quality,I advise nobody to buy a samsung A24 cause of its quality,the phone went blank and I sent it in when I received a quotation they telling me about the device that is damaged inside,when I went to the store even the guy that assisted me told me I would not pay for anything inside the phone and he even saw how the phone looks,samsung is a ******* due to us that even have to pay a fee of R250 even though they never fixed it or opened the phone,I will never buy any samsung stuff again...