JK
Jenny K

1 reviews | Active since Jan 2020

02 Feb 2024, 09:43

Samsung doesn't NEED customers business!

I recently approached Samsung to look at acquiring 25 Samsung Galaxy S6 Lite tablets for a school. After sending emails, which to this day have not been answered, I eventually got hold of a telephone number. To be frank the receptionist was very abrupt and rude and that is as far as I got - there was absolutely no intent to assist in anyway. I do understand that perhaps Samsung does not offer rental or financed options but just maybe if someone had the motivation to assist a payment option might have been worked out....... I was very disappointed! Needless to say I found the complete opposite when approaching Apple and they were more than willing to assist. Perhaps Samsung can take a lesson about how treat customers from Apple.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply02 Feb 2024, 09:46
Official
Good day  Jenny,
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
SamsungZA
:^KK