sS
sydie S

1 reviews | Active since Oct 2016

10 Feb 2020, 10:18

SAMSUNG DOESN'T EVEN DESERVE 1 STAR

I have always been a Samsung fan. Had Samsung phones ever since I can remember. So over the last couple of years I bought a Samsung dishwasher, a Samsung conventional oven and a darn expensive fridge. I have had endless problems with both my fridge and dishwasher and my conventional oven's door snapped after only 2 years. I am now waiting for a service representative to come out for the 4th time to fix my fridge. I bought it as a frost free fridge and believe me it has frosted up from the word go, which then causes it to loose temperature. I have lost so many products due to the fridge not being cold enough!! And yet every time they want to charge me a call out fee. This is now getting beyond ridiculous and I am not planning on just letting it go. Enough is enough.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply10 Feb 2020, 10:22
Official
Good day  Sydie
 
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly. 
  
A senior customer service executive will contact you with further advice on this matter. 

Regards, 
SamsungSA: ^LP