DN
David N
1 reviews | Active since Mar 2019
22 Jan 2021, 13:17
Samsung doesn't care about its customers
I bought a Samsung microwave on 01 November 2020 at Pick n Pay Hyper Wonderpark branch. On 28 November 2020, I took the microwave back to the store because it was making a loud noise when in use.
To this day, 22 January 2021, I don't have the microwave back. I bought the microwave for R2 699.00, and I don't have a spare microwave. What on earth do they think I use in during this period?
The details of the microwave are as follows:
Samsung 55L Microwave (Black) Model number/Serial number: ME6194ST/XFA J62K7WRN800402
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Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
22 Jan 2021, 13:21Good Day David,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Samsung South Africa's reply22 Jan 2021, 13:21
Official
Good Day David,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
DN
David N's updateReviewer Update
25 Jan 2021, 16:52Thank you Samsung for assisting in matter raised. You were swift and constantly in contact with me since Friday last week.
Much appreciated and keep up the good work!
Much appreciated and keep up the good work!
DN
David N's update25 Jan 2021, 16:52
Reviewer Update
Thank you Samsung for assisting in matter raised. You were swift and constantly in contact with me since Friday last week.
Much appreciated and keep up the good work!
Much appreciated and keep up the good work!