Samsung doesn't care.

My Samsung S6 has been in the care of Samsung for more than 2 months, the reason being is that they sold me a phone which came with a guarantee of two free screen repairs, however when you unknowingly bring your phone in to be repaired, they send you an invoice for R1000 . 00. This invoice is for the replacement of a damaged aluminium frame which Samsung described as having \minor scratches\" when the phone was booked in.<br> I have laid this complaint and Samsung has contacted me, but the lady from the call centre is powerless to assist. She cannot escalate the matter, she cannot force a manager to call you. she is purely there to create the impression that Samsung cares about customer service. <br> <br> From the very start of this matter I have asked that a manager or someone with authority contact me so that we may settle this. They are however always busy, even when you go to the centre itself and wait to see someone, everyone refuses.<br> Samsung has adopted this strategy of \"if we ignore the complaint it will go away, because surely he needs the phone more than he wants to wait to be heard\" unfortunately this is not the case and I will continue to wait until Samsung contacts me appropriately."