Samsung does not want to replace faulty fridge

I bought a fridge in 2022 February. The fridge started having cooling issues where it would just defrost out of nowhere. We reported this to Samsung several times and it was not fixed. The first report was in October 2023. Each technician that was sent told us that there was nothing faulty. It even got to a point where they even replaced some motherboard on the fridge. The latest call we made to Samsung was this week after the defrosting happened again. The technician came and said there was nothing faulty. We are losing our food and we bought this fridge with our wedding gift money so it was a special purchase.

The response we got was that Samsung can no longer assist us and we should write to the ombudsman if we are unhappy.

Is this the standard of customer care and service at Samsung? This is so disappointing. This is by far the worst service we have ever had and I would have never expected such a service from such a reputable brand like Samsung.

I don’t even know where to take this fridge now and I did not want to go the route of the ombudsman.

I am sitting here again with a fridge and all my month end groceries are gone.