Samsung does not value their customers!!!!

Samsung does not value their customers at all!!!! I had a Samsung S10+ that just stopped charging as it was still under warranty we took it back to a Samsung store the one in Bank city(Johannesburg) to be precise, a few days later they said we could collect it as it has been fixed upon arrival at home inserting my sim card I discovered that my phone has now come back with a bigger problem. It now had a "network blocked error" I then contacted Samsung and was told to take it to my network provider as I still had an ongoing contract with them, after up and downing to numerous Telkom stores I was finally assisted, the woman who assisted me then phoned the Samsung store telling them that they are responsible for the damage after Samsung requesting them to check if the phone had been *********ed they said we should return the phone to them and they would fix it. On returning it the agent said he would let us know the following day what would be the way forward after two days of not hearing from them we decided to call, at first the person that answered had no idea what I was talking about but then later said that the phone is in for repairs and they would let us know when we can collect. Once again after a week or so of not hearing anything from them we called again this time their excuse was that they are working with skeleton stuff and that there maybe a backlog when sending the phone in for repairs as it was December I was understanding of the situation. Not hearing from them again in January I decided to phone again this time they told me that the phone cannot be repaired and would now be replaced, a few days later i phoned again to find out when I can expect the phone to be delivered as I was now without a phone for almost 3 months, they could not help me and transferred me to someone at head office the person I spoke to there said that they do not have my phone in stock but would let me know after 24/48 and guess what????? still not call back from this people!!!!! Samsung caused the problem but now i am the one that has to up and down to their stores and keep calling after them as they have not bothered to even get back to me not even once!!!!! Samsung's service suck, and I would not recommend anyone to buy any Samsung device as they would not be assisted if/when their device starts giving problems.....I am also now stuck paying a contract even though I no longer have the device.